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Term & Conditions
Find out why over 1 million customers have chosen EcoSafe.
Price Guarantee - we will match any Like for Like prices including sale prices
1. The order is conditional upon the completion of the technical specification and accepted by both Ecosafe and the customer.
2. Ecosafe warrants that it shall supply the products specific to the technical survey, together with any order variations. Ecosafe confirms that all products specified and ordered, comply with
appropriate legislative or regulatory requirements
Ecosafe acceptance of the technical survey acknowledges these terms and conditions, and the customer shall not be bound by any other terms and conditions proposed.
4. When the customer agrees to an installation date, it is accepted that the order details, the technical surveyor’s report, and the agreed price are correct. Any variations to the order must be agreed in writing by both parties.
Ecosafe will not be responsible for any work not agreed in writing in this order. The customer agrees the installation date will be within 3 months of the sale date, unless both
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parties agree otherwise.
The order price includes VAT, and is the agreed price for the full completion as signed by the customer. Full payment of the balance due, is payable on the day of the installation. Ecosafe installers will use all reasonable care, good working practice and attention in skiifully completing the installation. Ecosafe will correct all problems, including accidental damage during the installation. However, Ecosafe will not make good any work which is not part of the installation process.
6. Ecosafe requests that you inspect the goods and workmanship on completion, and notifies Ecosafe with any queries within a calendar month. Ecosafe has the right, and the customer should allow this right to be exercised, to investigate any queries within a reasonable time.
7. Ecosafe will strive to install the products on the mutually agreed date, but cannot be held responsible for non-completion on such date, when it has been impeded in doing so for reasons beyond Ecosafe control. Should such a reason occur, the customer accepts that by signing this order for specific products, they agree Ecosafe a reasonable time to re-schedule the appointment.
8. The customer agrees to grant Ecosafe installers unrestricted access to the relevant parts of the property, to allow
10. As all products are bespoke made, to the specifications in the technical survey, this order is consequently exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Ecosafe, in line with the Glass and Glazing Federation’s code of good practice, provides the customer up to calendar days from the signature date, the right to withdraw from the order without charge.
Terms and Conditions
Withdrawals shall be notified to Ecosafe in writing by either post or email, as explained in the Right to Withdraw. No withdrawals can be accepted by telephone or from non-signatories to the order.
12. All orders, if withdrawn from after 7 days, shall be deemed as cancelled, with no refund of any customer payment made. The technical survey is an essential part of this agreement, checking that your order is appropriate, and meets technical and legal requirements. By agreeing a technical survey date, you confirm your acceptance of this agreement. You may still withdraw from this order. However, in doing so, you have agreed a technical survey date, paid the relevant fee, and acknowledged the fee as non-refundable.
13. If the surveyed order is cancelled after the installation date has been agreed, and the initial stage payment has been made, Ecosafe reserves the right to charge the customer for products and services incurred by the company, as follows:
* 60% of the total order value, to cover for all costs. products and profits lost. where the customer withdraws from the order after the installation date has been agreed.
But before attendance to premises to install the ordered goods.
* The full order price if the customer withdraws from the order on the day, or after the start, of the installation.
14. If the customer utilises the finance facility offered by Ecosafe to pay for the order, the customer must ensure that they are willing to proceed with the finance provided before agreeing to the installation. The customer can change their method of payment with the agreement of Ecosafe. However. the customer will still be liable to pay for the order if they do not obtain finance.
15. Ecosafe reserves the right to retain ownership of the installed goods, until the customer has settied the balance of their account.
16. Upon full settlement, Ecosafe will issue a products and workmanship warranty for 10 years for replacement composite door. Any warranty is subject to appropriate care of the products, evidence of misuse or accidental damage will invalidate the warranty. All unauthorised repairs, or alterations to the products supplied, will also invalidate the warranty. Your statutory rights are unaffected.
17. Ecosafe only used the best available installation products, however we cannot guarantee against any minor imperfections in either the plastic or glass manufacturing processes. Glass is a natural product that can display various visual properties that are not faults, and do not detract from the performance of the window.
18. Any dispute arising from this contract shall be subject to the jurisdiction of the courts of England and Wales
Eco Safe Glass Ltd
A company registered in England & Wales. Reg Nos 15079147
Registered office: Bartle House, Oxford Court, Manchester, England, M2 3WQ
Ecosafe take your privacy very seriously, therefore urge you to read this policy carefully as it contains important information about: –
Who we are: – As Ecosafe collect and use your personal information, we are responsible and regulated by the General Data Protection Regulations (GDPR) as controller of that information.
The personal information we collect and use: – We collect your name and address, email and telephone number, when you complete this purchase order.
Reasons we can collect and use your personal information: – We collect your personal information for the following lawful bases:
A. Your consent – see below
B. For the purposes of performing this contract
C.
The legitimate interest of periodic offers giving you information as to the range of home improvement products the company provides.
Who your information may be shared with: – We may share your information with credit reference agents in accordance with our credit checking policy. We will not share your personal information with any other 3rd parties.
How long your personal information will be kept: – We will hold your personal information for 6 years for legal purposes if you enter into a contract with us.
Otherwise we will keep your contact details to inform you from time to time of the various home improvement products we provide.
Keeping your information secure: – We have appropriate security measures to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will also use technological and organisation measures to keep your information secure. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA: – We will not transfer your personal Information outside of the EEA at any time.
What rights do you have? – Under the GDPR you have a number of important rights free of charge. In summary, those include rights to fair processing of information and transparency over our use of your personal data.
access, correct, or erase your personal information.
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commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.
* object to, or restrict at any time, our use or processing of personal information concerning you for direct marketing.
* object to decisions being taken by automated means, which produce legal effects concerning you, or similarly significantly affect you.
* claim compensation for damages caused by our breach of any data protection laws. For further information on each of those rights, including the circumstances in which they apply, see Guidance from the Information Commissioner’s Office (ICO), (http://ico.org.uk/for-organisations/suide-to-the general-data-protection-regulation-gdpc/indixidual-rights/)
If you would like to exercise any of these rights please email, call or write to us with enough information to identify you.
How to complain: – We hope that we can resolve any query, or concern, you raise about our use of your information. The GDPR also gives you right to lodge a complaint the Information Commissioner who may be contacted at https://ico.org.uk/concerns/or telephone: 0303 123 1113.
Changes to the privacy policy: – We wili notify users of any changes by email or post.
Contacting us: – For any questions contact us on the freephone number shown on your purchase order. Calls will be answered – Monday to Friday – 09.00- 17.00 – We record calls for quality and training purposes.
Why Choose ecoSafe ?
We Are Quality uPVC Window & Door Manufacturers
As one of the UK’s biggest window and door manufacturers, ecoSafe knows the value of using the best materials and the best production techniques.
EcoSafe have been providing affordable, high-quality windows & doors for over 30 years
EcoSafe have been fitting doors and windows for over 30 years and during that time the company has grown from a small company based in Bradford to one of the UK’s largest installers of windows and doors.
We're members of recognised organisations and bodies that regulate our industry.
EcoSafe strive for the very highest standards in the work we do and in the installations that we provide. One way that we are able to guarantee those standards is through our membership of the organisations that oversee and regulate our industry.
Get up to £1000 for old windows & doors towards new ones!
We care about our planet and do everything we can to look after it. When we take your old windows and doors away, we don’t just dump them in landfill. EcoSafe pledge to recycle as much as we can of every single product we take out. What we can’t reuse ourselves we send to a recycler who can.
Our extensive, easily transferable 10 & 15 Year Guarantee.
At EcoSafe we take manufacturing quality products seriously, so much so all our windows and doors come with an extensive, easily transferable 10 & 15 year guarantee.
We promise you’ll get a 15-year guarantee on our clear double-glazed units, with labour and decorative glazing covered by our 10-year guarantee. As one of the nation’s largest installer of windows and doors with over 30 years’ brand experience, you know you are in safe hands.
Read What Our Customers Say About Us
EcoSafe are one of the UK’s largest provider of windows and doors throughout England, Wales & Scotland. Over the years we have built up quite a reputation due to our industry expertise and high quality manufacturing. For over 30 years ecoSafe have been manufacturing and installing affordable, energy efficient windows, and doors for homeowners across the country.
Made in Britain
At EcoSafe we are proud to manufacture our products within our factory right here in the UK.
Price Promise
At EcoSafe we pride ourselves on being an affordable national installer. We’re so confident that we offer energy efficient products with exceptional value that we promise to match any like-for-like genuine quote.
Same Day Quoting
Getting a quote from EcoSafe is quick and easy with our same day quoting service. Simply request a quote before 5pm and our representative will make every effort to provide an accurate price the very same day.
15 Year Guarantee
At EcoSafe we take manufacturing quality products seriously, so much so we provide an extensive 10 & 15 year guarantee across our products.
Made in Britain
At ecoSafe we are proud to manufacture our products within our factory right here in the UK.
Price Promise
At ecoSafe we pride ourselves on being an affordable national installer. We’re so confident that we offer energy efficient products with exceptional value that we promise to match any like-for-like genuine quote.
Same Day Quoting
Getting a quote from ecoSafe is quick and easy with our same day quoting service. Simply request a quote before 5pm and our representative will make every effort to provide an accurate price the very same day.
15 Year Guarantee
At ecoSafe we take manufacturing quality products seriously, so much so we provide an extensive 10 & 15 year guarantee across our products.
Over 48,000 reviews on Trustpilot
1000’s Of 5* Reviews!
1000’s Of 5* Reviews!
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0800 106 107
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- Provide an accurate, no-obligation quote
- Provide suggestions and functional alternatives
- Show you samples of our products
- Take all necessary measurements
